Contact Us

Primary Care Centre Address

NEMS
484 Derby Road
Nottingham
NG7 2GW

Suggestions, Comment, Concerns and Complaints

We welcome feedback from all who use our services.

There are three ways to contact us:

By writing to The General Manager at the address opposite.

By telephone during normal office hours only - please ring 0115 846 2395. Our reception staff will take some brief details from you (including a contact telephone number) and a member of the management team will take your call or return your call as soon as possible.

By asking your GP practice to contact us on your behalf- please speak to your practice manager about this.

If you are unhappy with any aspect of the service NEMS provides to you as a patient, please bring this to our attention as above. We also welcome compliments.

We follow the NHS Complaints procedure and will acknowledge your complaint within 3 working days. We aim to investigate and respond fully within 10 working days.

You should normally complain within 6 months of the event(s) concerned or within 6 months of becoming aware that you have something to complain about.

Alternatively, you can contact the Patient Advice and Liaison Service - PALS - for the Primary Care Trust (PCT) to which your GP practice belongs. Your practice should be able to tell you which PCT to contact but if they cannot tell you, you can ring any of the PALS numbers below.

PALS Nottingham City PCT area - 0115 912 3320

PALS Nottinghamshire County Teaching PCT area - 0800 028 3693