NEMS Patient Care Centre
Platform One Practice
For location, travel and parking information please go to:
NEMS Head Office
484 Derby Road
(0115) 846 2395
(Please note that this is an office only with no facilities or staff to deal with medical problems over the phone or in person)
Keeping Your Information Secure and Confidential
As an organisation providing NHS services to patients, everyone working at NEMS CBS has a legal duty to keep information about you confidential. However, we do provide details of your consultation with us to your own GP Surgery electronically on the working day following the consultation. This is to ensure that your own GP Surgery knows what advice, treatment or care you have had from us. If you are unhappy about this, please feel free to discuss this with the clinician who deals with your problem.
Quality and Safety
Our Clinical Governance Committee oversees all issues related to quality and its membership includes our Medical, Nursing and Management leaders.
Delivering quality care depends on having the right people backed by strong leadership and management, working in a supportive climate in which continuous improvement, learning and change are the norm. Patients are entitled to expect the following basic essentials:
knowing that the care given will be safe
knowing that the care given will be clinically effective
having a good, positive experience when using and receiving health care services
Our staff handbook makes it clear that these basic essentials are the concern of every member of staff at NEMS, not just clinical staff. Our staff are encouraged and supported to share their ideas and suggestions for improving the services we provide. Our systems, process and governance arrangements cover:
patient safety and information safety
incident reporting system
identification assessment and management of risk
clinical and clinician audit (including infection control, medicines, patient medical records)
staff appraisal, education, training and development
comments, concerns, complaints, serious incident reporting and investigation
learning and taking action leading to improvement
Indicators of Quality
Registered with the Care Quality Commission for the following Regulated Activities:
Treatment of Disease, Disorder or Injury
Diagnostic and Screening Procedures
Consistently meet the National Quality Requirements for GP ‘out of hours’ services
We consistently meet all thirteen of the National Quality Requirements for GP Out of Hours Services as set out by the Department of Health in 2006.
Click here to see an explanation of the National Quality Requirements.
Click here to see a summary of recent results.
Click here to see our Quality Account.
Our Staff and GPs
We work with local staff and GPs – people that take a pride in doing their best for patients and understand how health and social care is organised in the Nottingham area.
All staff are CRB checked; where required, enhanced level checks are made. We check to ensure that staff are not barred from working with children or vulnerable adults.
Our recruitment process includes a check on any professional qualifications and indemnity insurance, interviews and assessments of competence and suitability and references.
All staff have annual performance development reviews and clinical staff take part in an audit process which looks at the quality of their consultations with patients.
All staff are given training in a range of essential subjects including:
Safeguarding children and vulnerable adults
Infection Control and Cleanliness
Keeping patient information safe and confidential
Equality and Diversity
Basic Life Support
Health & Safety and Fire Awareness
We are accredited with the East Midlands Deanery as a placement for doctors in vocational training to become General Practitioners.
Patient experience survey
Every week, we survey patients’ experiences of using our service. This is an anonymous survey but you can choose to give us your contact details if there is something you would like to talk to us about. Our patient survey consistently shows high levels of satisfaction, with 98% of patients surveyed rating our service as excellent or good. Our questionnaire aims to ensure that you can give your feedback on all aspects of our service.
Click here to see results of a recent survey.
NEMS Community Benefit Services Limited
Registered under the Industrial and Provident Societies Act 1965
Register No. 29847R