Quality at NEMS

Since NEMS began in 1998, we have striven to provide top quality standards of care to patients. We work closely with our commissioners to ensure that we continue to build on our reputation for quality, as we develop NEMS' service portfolio in out-of-hours care and other activities.

Indicators of Quality

NEMS takes a very active stance as regards the various indicators of a quality organisation. We employ staff with appropriate professional qualifications and provide extensive training after recruitment.

We undertake a very regular survey of patient perceptions of our service. This is totally anonymised. Questions are asked about speed of access, quality of care, general facilities etc.

NEMS is an Investor in People
We have attained ISO9001:2000
All staff and GPs are CRB checked
GPs, nurses and other clinical staff have professional qualifications verified
The majority of our GPs are permanently attached to local practices
All employed staff undergo annual performance reviews
We regularly survey patient perceptions of our service
We regularly audit our organizational and clinical performance
We are committed to continual quality improvement and all staff are encouraged to voice suggestions for improvement
We have a Clinical Governance group which oversees clinical quality
We learn from patient and healthcare professional feedback
We learn from our mistakes

How are we doing?

Our patient survey consistently shows high levels of satisfaction, with 98% of patients surveyed rating our service as excellent or good.

We are fully compliant with all the National Quality Requirements for GP Out of Hours Services as set out by the Department of Health in 2006.