Quality at NEMS

Since NEMS began in 1998, we have striven to provide top quality standards of care to patients. We work closely with our commissioners to ensure that we continue to build on our reputation for quality, as we develop new NEMS' services.

Indicators of Quality

NEMS takes a very active stance as regards the various indicators of a quality organisation. We employ clinical staff with appropriate professional qualifications and provide extensive training after recruitment. We work with local GPs who know how healthcare works in Nottingham.

Every week, we survey patients’ experiences of using our service. This is an anonymous survey but you can choose to give us your contact details if there is something you would like to talk to us about. Our patient survey consistently shows high levels of satisfaction, with 98% of patients surveyed rating our service as excellent or good.

We consistently meet all thirteen of the National Quality Requirements for GP Out of Hours Services as set out by the Department of Health in 2006.

We undertake a very regular survey of patient perceptions of our service. This is totally anonymised. Questions are asked about speed of access, quality of care, general facilities etc.

NEMS is an Investor in People
We have attained ISO9001:2000
All staff and GPs are CRB checked
All employed staff undergo annual performance reviews
We regularly audit our organizational and clinical performance
We have a Clinical Governance group which oversees clinical quality
We learn from patient and healthcare professional feedback
We learn from our mistakes. Click here to see how we deal with complaints.

Quality Account

Click here to see our Quality Account.