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NEMS Patient Care Centre

Platform One Practice

Station Street

Nottingham

NG2 3AJ

 

For location, travel and parking information please go to:

Finding NEMS


NEMS Head Office

Fanum House

484 Derby Road

Nottingham

NG7 2GW

Telephone:

(0115) 846 2395


(Please note that this is an office only with no facilities or staff to deal with medical problems over the phone or in person)

Quality Requirement

Jan

Feb

Mar

1

NEMS to report regularly to PCT

Y

Y

Y

2

NEMS to send details of OOH Consultations to patient's surgery

Y

Y

Y

3

Providing care to patients with pre-defined needs

Y

Y

Y

4

Review of clinical performance of doctors & nurses

Y

Y

Y

5

Sample patient experiences - patient questionnaire

Y

Y

Y

6

Complaints Process

Y

Y

Y

7

Matching of capacity to demand

Y

Y

Y

8

**Initial Telephone Call : engaged calls, abandoned calls & time to answer

Please see note below

9

**Telephone : Identifying Life Threatening Emergencies & time to start telephone

Please see note below

10

Face to Face Clinical Assessment (walk in patients)

Not applicable

11

Matching a clinician appropriate to patient's need

Y

Y

Y

12

Time to start consultations at NEMS centre

Y

Y

Y

12a

Time to start consultations in patients' homes

Y

Y

Y

13

Provision for patients with special communication needs

Y

Y

Y

National Quality Requirements - Performance Summary -   2017

NEMS Community Benefit Services Limited

Registered under the Industrial and Provident Societies Act 1965

Register No. 29847R

Performance / Compliance Levels:

Fully Compliant - 90% - 100% * Y

Partially Compliant - 85% - 89.99% *  Y

Non Compliant - less than 85% *  Y


*percentages applicable to measurable quality requirements

**QR8 & QR9 - This is provided by the NHS 111 Service.