Services ::

About NEMS

Who are we?

NEMS Community Benefit Services Limited (NEMS) is a not-for-profit company that is paid for by the Nottingham City and Nottinghamshire County Teaching Primary Care Trusts.

Our clinical services are provided by local people so our GPs and nurses may well work in your GP practice and have first hand experience of how our local healthcare system works.

What do we do and when do we do it?

We provide urgent medical care and advice whenever your own General Practitioner’s (GP) surgery is closed. Urgent means ‘care that cannot safely wait until your GP surgery is next open’.

We are open whenever your surgery is closed. This is normally Monday to Friday 18:30 - 08:00 and 24hrs on Saturdays, Sundays and Bank Holidays. However we will sometimes cover your surgery when they close for training.

In the majority of cases, we can provide advice over the telephone. This service is provided in partnership with staff at NHS Direct in Nottingham, who answer calls on behalf of NEMS’ patients.

If we need to see you, we will offer you an appointment at our treatment centre. If transport is a problem, please tell the GP or nurse that you talk to on the phone, as we may be able to help.

Visits are normally only offered to bed-bound patients (such as nursing home residents) and the terminally ill but there are other circumstances in which a visit is appropriate.

We also provide the evening, night and weekend call answering service for patients who are in need of district nurse advice and care and for pregnant ladies who need to contact their midwife.

In addition, we work with local GPs to help deal with urgent need during the normal working week, helping to organise hospital assessment or admission for local patients. Some patients are referred to NEMS for tests and investigations and may not then need to go to hospital.

Who can use our service?

We cover all patients registered with surgeries in the areas of Nottingham City and the south of Nottinghamshire County. We also cover a surgery in Castle Donington.

In addition, we provide medical help to temporary residents – that is, people visiting you, holidaymakers and students living in the area but not yet registered with a local GP.

Where the need is urgent, we can provide advice and care to unregistered patients.

NEMS Cars

When to use NEMS