NEMS Patient Care Centre
Platform One Practice
For location, travel and parking information please go to:
NEMS Head Office
484 Derby Road
(0115) 846 2395
(Please note that this is an office only with no facilities or staff to deal with medical problems over the phone or in person)
How to get help 'out of hours'
If you need urgent advice or treatment when your own GP surgery is closed, please dial ‘111’. Calls to the NHS 111 service are free from both landlines and mobiles.
The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be a pharmacy, walk-
Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.
If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.
Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.
Following a telephone assessment, NHS 111 will refer you to the service that is best able to help you, wherever you are and whatever the time.
If NHS 111 refers you to NEMS, your details will be sent to NEMS electronically. In most cases, a GP or experienced nurse will call you back, make further clinical assessment and agree with you what needs to happen next. In a smaller number of cases, NHS 111 will be able to put you straight through to NEMS so that an appointment can be made to see you.
In many cases, our GP or nurse will be able to provide you with the advice and reassurance that you need to look after yourself, plus information on what to look out for and what do if things fail to improve or get worse.
For patients that need to be seen, we can offer appointments or home visits. Home visits are limited to those who are unable to travel to our treatment centre due to immobility, terminal or other serious illness which would be made worse by travel.
We can provide transport in certain circumstances, so please tell us if transport is a problem for you.
Alternatives to NEMS CBS
If you need information about the location or opening hours of health services like pharmacies and dentists, you can look this up on NHS Choices.
Open every day of the year, from 8am to 8pm and anyone can use it. You do not need to be a Nottingham resident and you do not need an appointment for most of the services -
Nottingham NHS Walk-
Nottingham, NG2 4LA.
Open every day of the year from 7am to 9pm. Just walk in, no appointment needed. The centre is underneath the NHS Direct building, near the BBC centre on the London Road island.
Ilkeston Community Hospital and Minor Injuries Unit -
Derbyshire, DE7 8LN .
Phone (0115) 930 5522
This service offers a mixture of ‘walk in’ services and appointments, so it is advisable to telephone before you go.
NEMS Community Benefit Services Limited
Registered under the Industrial and Provident Societies Act 1965
Register No. 29847R